Privacy Policy

**Last updated:** July 7, 2026

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At SmartBiz Suite, we value and respect your privacy. This Policy describes how we collect, use, disclose, and protect personal information in connection with our **Intelligent Automation (AI), Data Analytics, and Consulting/Support services.**

1. Information we Collect

We collect personal information from two main sources:

Information provided by you (Clients and Prospects):

• **Contact Information:** Name, position, email address, phone number, and company address.
• **Service Data:** Information about your automation needs, current systems and business challenges, necessary for the consulting.

Information collected automatically (Platform/Website Usage):

• **Usage Data:** IP address, browser type, pages visited, time spent on our website, and navigation paths. We use *cookies* and similar tracking technologies to improve user experience and for web analytics.

2. Use of Data and AI Technologies

We use the information collected for the following purposes, highlighting the use of AI in our services:

• **Automation Services Provision:** We use your business data to design and deploy **RPA and Artificial Intelligence** solutions that perform tasks on your systems. **We never access sensitive customer data or your internal systems without your explicit permission.**
• **AI Data Analysis:** When you contract this service, we use **Machine Learning** models to process datasets you provide. Our goal is to **extract insights and predictive patterns** to optimize your business, **not to identify individual end users**.
• **Consulting and Technical Support:** We use the data to manage your account, respond to your support requests, and inform you of service updates or changes.
• **Marketing and Communication:** To send you information about new services or promotions, only if you have given your consent (opt-in).

3. Sharing and Dissemination of Information

**[Your Company Name] does not sell or rent your personal information to third parties.** We will only share your information in the following circumstances:

• **Service Providers:** With partners and contractors who perform functions on our behalf (such as *hosting* or CRM tools), who are contractually obligated to protect your data.
• **Legal Requirements:** When legally required by law, court order, or legal process.
• **Business Transfer:** In connection with any merger, sale of company assets, or acquisition of all or part of our business.

4. Data Security and Retention

We implement technical and organizational security measures to protect your personal information against unauthorized access.

• **Encryption Protocols:** All transmitted data is encrypted using SSL/TLS.
• **Retention:** We will retain your information only for as long as necessary to fulfill the purposes described. Once the service is completed, we anonymize or delete business and analytics data according to the contractual agreement.

5. Your Rights

You have the right to **Access** information, request the **Correction** of inaccurate data, request the **Deletion** of your data ("right to be forgotten") and **Object** to processing for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information below.

6. Contact

If you have any questions about this Privacy Policy, please contact us at:

**Correo electrónico:** SmartBS@gmail.com
**Postal Address:** Paseo de Extremadura 312, 28024, Madrid